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October 2009
PWCI Network Newsletter
Dear Crystal,

logo
 
We have entered into the final quarter for 2009.  As everybody thought, this has been quite a year for our industry.  The PWCI has continued to grow our members.  Our reach to our members has been thoughfully considered, and our networking events have expanded to regional efforts.  We look forward to 2010 and continued relevance in your professional careers!  
 
 
For our philanothopic event this year, Paula Fox, Crystal Walker and Erin Towns have coordinated an incredible silent auction and you can read more about this event below.  The proceeds will go to the Susan G. Koman Breast Cancer organization.  Breast cancer is something that impacts us personally -unfortunately, we all know someone who has been impacted by this disease.  Let's do our effort to fight back.  
 
It is not too late to help!  Your company can help by bidding on the items.  Go to our website to learn how! 
 
Thanks!
 
Vicky Edwards
PWCI Co-Chair
  
 
 
In This Issue
New PWCI Members
Ask Michelle Dunn...
Breast Cancer Month
October's Members Spotlight
Collectors in a down economy
 
 
 Upcoming Conferences
 
 
NARCA:
Oct 15-17 
San Francisco, CA
(On Thurs. Oct 15th there will also be a "Meet & Greet" from 6-7pm @ Golden Gate 8/Lobby Level)
 
Oct 18-20
Las Vegas, NV
(The network has planned a silent auction and fundraiser for Susan G. Komen Foundation.)
 

*in an effort to plan PWCI events, please let us know if you will attending any of these conferences. 
 
 
 
 
 
New PWCI Network Members
 
Amelia A. Vitale
Account Control Systems, Inc.
Northvale, NJ
6/8/09
 
Leah Wilson Conger
Consolidated Business Services
Gallaton, TN
8/19/2009
 
Meghan Scuderi
Encore Capitol Group
San Diego, CA
8/20/09 
 
Lori Withrow
Southern, Allen & Withrow 
Little Rock, AK
9/17/09 
 
Rebecca Fox
The Outsourcing Group
St. Charles, MO  63303
9/24/09
 
Jackie Warner
Delta Outsource Group
St. Louis, MO 63367
9/24/09
 

 
  
Ask
 Michelle Dunn...
 
 
Hello Michelle,
I enjoyed your article on Entrepreneur.com. I was wondering if you could
perhaps help me with one of our current collection issues.

Our graphic design department did some web and print work for a new client. The work began in March and we still have not received payment from the
client. In June, the client wrote two checks from a closed checking account
(which bounced of course), so they took the two web pages they designed for the client offline, as their contract stated final artwork may be withheld if payment is not received.

 
Now, the client is claiming they've incurred thousands of dollars in damages and lost business caused by the removal of the web page (which the client never paid for). The client said he no longer wanted to deal with our company directly, that his attorney would be sending a letter in the mail.
 
A week went by and we had not received anything. The client responded saying
his attorney was on vacation and would send something by the end of the week. Another week went by, and the client responded by saying our priority has been redoing and correcting your work, I will try to get to it next week.  75% of the balance due is for print work, not related to the web site that was taken offline. The client is ignoring this fact and attempting to make it seem as if our company did not provide the services agreed 
upon by contract, while, in fact, 100% of the services were performed with 100% satisfaction from the client until it came time to pay.

Is this something I should continue pursuing as the company's A/R department,
or should I hand this over to our attorney?

 
Thank you for your advice.
Melissa


 
Dear Melissa,

I would have senior management or the owner of your company send this customer a letter demanding payment in full and letting them know if they do not pay by a specific date further action will be taken. I would send this letter to the person who signed the agreement, 
contract or credit application with your company and carbon copy their  attorney if you have that information, and the owner of their company.

Send this letter in a priority mail envelope, and make sure to pay for  delivery confirmation. If they do not respond, ask your attorney to send a letter. If they still do not pay, report the debt to their credit report and either:
 
 1.  Take them to small claims court
 
2. Place them with a collection agency



Sincerely,
Michelle Dunn


Know anyone who has customers that owe them money?  Steer them to www.MichelleDunn.com & www.Credit-and-Collections.com for a FREE e-book "The FREE Collection Guide for Business owners" by Michelle Dunn, author of 
the award winning book "Starting a Collection Agency, how to make money ,collecting money" and many other titles in her "Collecting Money Series".
 
 
 
 

______________ 
 
Announcements
___________________ 
 
 
Congratulations to  B.A. Smith of Southern & Allen who celebtated
33 years of employment on Sept. 20th
 
________________
 
Estate Information Services (EIS)
 is pleased to announce the addition of Victoria Edwards to the company's executive management team. Victoria has joined EIS as Senior Vice President of Business Development and Marketing to enhance their customer base and expand into new markets. She will be located in our corporate headquarters in Columbus, Ohio.
 
Victoria brings 19 years of collections and call center experience to the team. Prior to joining EIS, she held several key leadership positions supporting collections and customer care projects in the financial services and automotive industries. Victoria brings the
perspective of the client due to her tenure at Citi and GE. She earned her Bachelor of Arts from the University of Cincinnati.
 
"Victoria brings the perfect marketing expertise to EIS at a time when we are achieving the next important milestone in growth within our industry, said J.C. Gunnell, CEO and Chairman of the Board.  "Her vast collection background and her extensive experience in marketing and business development further strengthen our company at the senior management level."
 
Victoria's commitment to the collection industry expands beyond the walls of her employers.  She is also the founder of the Network of Professional Women in the Collections Industry. 
 
 
 If you are interested in participating in a regional chapter....
 
Tell us where you are located. 
 
If you have announcements
for the next newsletter....
 
 

PWCI LOGO

 
Follow us on
LinkedIn
and
Twitter 
 
Speak Strong,Smart & Sweet?
 
A PWCI Network Presentation on
 November 12th at 1:00pm EST
 
Save The Date...
 
 
Mark you calendars and join us for a PWCI Network Presentation on How to use the three sources of power to sail through tough conversations in Collections: It's not for the feint of heart or the verbally inept.
 
Every day includes a new communication challenge, and your success demands that you know how to Speak Strong, Speak Smart, and also ... to Speak Sweet. Sound impossible? It's not. Communication expert Meryl Runion, the author of PowerPhrases, has agreed to help us face our greatest communication challenges in a webinar event that will be tailored just for women in our industry.  
 
Learn how to combine the three sources of communication power to get results.

Discover the Ultimate Communication Formula
Learn how to be effective without losing your humanity...and how to be human without losing your effectiveness.

Get the words to face your toughest communication challenges.


**Details for the call, including presentation materials and the dial in phone number will be distributed at a later date.
Meryl
 
Meryl Runion, CSP, is a certified speaking professional and is the author of six communication books that have sold over a quarter million copies worldwide. Her clients include companies like IBM and Honeywell and organizations like the FBI and the IRS. 


 
 

Susan G Komen logo

 
The PWCI Network is excited to expand the opportunity to participate in our annual philanthropic event!  
  
YOU can participate even if you are not attending the Collections & Credit Risk Conference!  Go to our donation page to donate directly to Susan G Komen.
 
As you know, we are conducting a silent bid event - RIGHT now.  Many wonderful companies have donated incredible items (ie: Dell notebooks, Kate Spade Wallets, Coach Bags, PS3, Sling Box, etc).  The silent auction items will be on display at the PWCI booth at the Collections & credit Risk Conference in Las Vegas (Oct 18 - 20) and you log on to our website to shop before you bid...view the list of auction items now or click here for more event details.
 
The bidding will conclude (in person or via email) on Monday 7:00 pm - Las Vegas time!  
 
  

If you are interested in volunteering to work our booth - contact Paula Fox (paula.fox@convergys.com) to sign up for one of the slots listed below:
 
Sunday 9/18/09 
  5:00-7:00 - Opening Reception
 
Monday 9/19/09 
7:45-8:30 morning session
     9:45-10:15 -break from sessions
     1:30-2:00 - break from sessions
      3:15-3:45 -break from sessions
    5:15-7:00 -Evening Reception
 
Tuesday 9/20/09
  8:15-8:45 - morning session
         10:15-11:30 break and end of conference
 
 
 pink ribbon
 
 
 
Are you inspired to save a life? Passionately Pink for the Cure is a great way to do just that! It's a fundraising program that inspires breast cancer advocacy and honors those affected by the disease. You'll help raise awareness among your friends, family or co-workers and help end breast cancer forever!

Passionately Pink for the Cure supports Susan G. Komen for the Cure. 

 
How It Works:
 
SET YOUR GOAL Decide how much money you want to raise through your event to fight breast cancer.
 
CHOOSE YOUR DAY Choose any day of the year that works for you and your group.
 
BUILD YOUR TEAM Recruit friends, co-workers and others into your group by phone, email or in person. If you're hosting an event, use our posters and ads to help build your team.
 
PICK YOUR PINK From subtle pink accessories to head-to-toe pink costumes, choose what works best for your team.
 
SEND YOUR DONATIONS When your event is done, send back any donations you have received and encourage your team members to send in theirs. Be sure online donors use the team ID number when giving their gift.

Passionately Pink for the Cure is what you make it!
 
 
 
 
 
The first chapter in the history of Pink Ribbon, as a symbol for breast cancer awareness, can be found at the Komen Foundation's Race for The Cure, on the 16th of June 1990. At this race, held in Washington DC, the Komen Foundation handed out pink visors randomly to the 8,529 walkers. Some participants wore pink ribbons. A year later, in 1991, Komen distributed pink ribbons to every participant in it's New York City Race for The Cure. As from this year, the pink ribbon became the symbol for breast cancer awareness.
  
 
 
 
 
 
 
October's Member Spotlight
 
Karolyn RubenName: Karolyn Ruben              
Company: 
Bonded Collection Corporation  
Title: Senior Vice President &
ACA International President 2009-2010
 
 
 
Karolyn was the recipient of the 2005 Top 25 Most Influential Collection Professionals awarded by CollectionAdvisor magazine
.
 
 
Career Overview
 
Describe your responsibilities and role within your profession?
I'm Senior Vice President and co owner of Bonded Collection Corporation (BCC) located in Chicago IL.  BCC is a family owned, privately held corporation.  My grandfather Peter Rubin started the business in 1942 in Detroit, Michigan.  In 1964 my father continued the family roots and planted them in Chicago, Illinois.  My business partners are my father Remey Rubin and brother Ken Rubin.  I oversee all sales, marketing and new business development.  In addition to my daily business responsibilities I was confirmed as President of ACA International for 2009-10. 
 
How did you choose this profession? Career direction?
I came into the family business in 1985 while searching for additional job opportunities in communications.  I was able to quickly identify that I was able to apply my communication journalism degree and help become the voice and create sound sales and marketing messages for Bonded Collection Corporation.  To continue serving the credit and collection industry I equally found my passion to serve in as a volunteer and get involved with ACA International both on a state and national level.
 
What are your future career goals?
I believe that with my prior career in journalism and current role within my business and association involvement may create an ideal career in the future for the ability to continue to be a voice and advocate for the credit and collection industry in communicating key and critical educational guidance to both consumers, agencies, regulators and legislators as well as the importance of how our industry continues to strengthen and support the global economy.

 
 
Personal Overview
 

Where is your hometown?  Where have you lived and where are you now?
I born in Detroit, Michigan and raised in Chicago, Illinois.
 
How do you spend YOU time or manage the life/work balance?
I completely believe in balancing all activities in order to maintain a healthy lifestyle.  Exercise, great eating habits and sleep promote consistent opportunities for juggling hectic work and personal schedules while keeping a positive frame of mind and healthy attitude.   It is THE only way to keep an A type personality in a B type personality state of mind.
 
What advice would you give professional women entering our industry?

Listen to your intuition and sixth sense.  Imagine your possibilities and find the path to get you to where you want to be both personally and professionally.  Surround yourself with those who can guide, mentor and coach you to who, what and where you want to be in life.   Always surround yourself with influential people who tell you what you need to know...not what you want to hear.  Positive thinking equals positive results...anything less than that can potentially be your own worse enemy.
.

 
 

How Collectors can deal with down economy.

 
 
Kathy Aman 
How Collectors can deal with a down economy
By Michelle Dunn

If you're like most of us, you have customers that are having trouble paying you because of the economic crisis.  I spoke to business owners from across the world to find out what people, just like you, are doing to deal with this situation.

One woman who is in the process of starting a personal grocery 
shopping business is working on persuading people to try her business based on the comparison of high gas prices and having to take small children out to the grocery store with them. Saving them money and headaches.

Another business owner who sells bath and body products claims to have only had a temporary drop in sales.  She claims people need their products and will find a way to justify the cost versus smelling badly or getting dry and itchy skin. She claims for the customers that she has already converted to be her customers they will come back no matter what the cost if the alternative is the ?stuff? they sell in the grocery store.

Another service business is reassessing credit limits and keeping tabs on their receivables. They are now providing options to their past due customers to help themselves get paid and help their customer through this tough time.

One business owner in the Netherlands is not involved in the economic crisis like we are in the USA but had some great insights.  When she has a customer that suddenly is having trouble paying her, she first tried to find out if the customer is in temporary trouble or if the situation is more serious.  If you have a question, run a D & B query or check credit references again.  She also keeps strict payment plans and some times then requires pre payment for future work.

Some tips to help you deal with the economic crisis:

How Collectors can deal with a down economy
By Michelle Dunn
  • Keep an eye on your accounts receivables and credit limits.
  • Send invoices upon completion of work -don't wait 30 days.
  • Offer more payment options.
  • Make collection calls only to someone with authority, not an assistant or clerk.
  • Be persistent and follow up.
  • Hold orders until balances have been paid.
  • Communicate!
  • Step up your marketing efforts.

    Remember that you are not alone and you can do things to make it through these tough times.
 
You will see Michelle Dunn quoted and interviewed in Forbes.com, The Wall Street Journal, Ladies Home Journal, PC World, Home Business Magazine, Home Business Journal, Entrepreneur, Professional Collector, Credit & Collections Risk, The NH Business Review and in many books including Home Based Business for Dummies and 365 Foolish Mistakes Smart Managers Make. Michelle has been a featured guest on (NPR) National Public Radio and has been in many newspapers and magazines worldwide as well as on the CBS Early Show.
 
 
 
.
 
 
        October's Newsletter Sponsor 
 
 
Morgan Smith
 
Morgan Smith
 Director of Legal Operations
 
  Unifund logo
 
 
Morgan Smith is currently the Director of Legal Operations at Unifund CCR Partners.   Her responsibilities included managing Unifund's Attorney network, Internal Litigation division, Call Center and Media operations.  She started her career with Unifund in 1997 as a paralegal intern from the University of Cincinnati.  She is currently pursuing a MBA from the University of Cincinnati 
  
 
*Sponsorship Opportunities Available for the quarterly newsletter and upcoming events.*
        Yes, I would like to be a sponsor.     
    
 
 
 
 
 
 
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